We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
You will be eligible for a return. Your item must be in the same condition that you received it, unworn and unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
You are responsible for paying your own shipping return cost. Shipping costs are non refundable.
To start a return, you can contact us at:
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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SHIPPING AND HANDLING
All our candles are handcrafted. Please allow up to 3-5 days of processing time.
Free shipping in Canada over $150
During the holiday season, there maybe unforeseen shipping delays due to high shipping volumes for all carriers, both domestically and internationally. We are working hard to have your order shipped as quickly as possible. We are working overtime to ensure your candle is no less than high quality.
Our cancelling policy is within 1 hour of purchase. Thank You for understanding.